This policy explains what information ACT Biometrics ("we" or "us") collects when you use actbiometrics.com, book an appointment, or visit one of our offices, and how we use and protect it.
Information we collect
- Information you give us on this website, through our contact, quote, mail-in status and directory forms: for example your name, email, phone number, company and message.
- Appointment and payment details, when you book and pay on our website or pay in our office. Online card payments are processed by Stripe; we never see or store your full card number.
- Information needed for your background check, collected in our office, in our online booking form or with mail-in cards: your government-issued ID, fingerprints, photo where an agency requires it, the ORI number of the requesting agency, and the personal details that agency requires, which can include your Social Security number and date of birth.
- Website usage information, collected by Google Analytics through cookies: pages visited, approximate location, device and browser type, and how you arrived at our site.
Our online booking form asks for the details printed on a fingerprint card, such as your date of birth, place of birth and physical description. It never asks for your Social Security number; we collect that in person or as part of a mail-in submission. Please don't send your Social Security number or a copy of your ID through any website form.
How we use your information
- To capture and submit your fingerprints and background check to the agencies you've asked us to submit to
- To schedule appointments, take payment and answer your questions
- To send quotes and respond to business, equipment and directory requests
- To understand how our website is used and improve it
- To meet our legal and regulatory obligations
Who we share it with
We don't sell your personal information. We share it only as needed to provide the service you asked for:
- The Florida Department of Law Enforcement (FDLE), the FBI and the agency named by your ORI, when we submit Livescan fingerprints
- Fulcrum Biometrics, an FBI-Approved Channeler, when we submit an FBI background check
- The U.S. Department of State, when you order an apostille
- National Background Investigations, Inc., a consumer reporting agency, when you order a Level 1 name check
- Service providers that help us run our business, such as our payment processor (Stripe), our website host and database provider, our email delivery service and Google Analytics
- Authorities, when the law requires it
Cookies and analytics
We use Google Analytics to understand how visitors use our website. Google Analytics sets cookies in your browser. You can block cookies in your browser settings, or install the Google Analytics opt-out add-on. Our pages also embed Google Maps, which may set its own cookies.
How long we keep it
We keep website messages for as long as needed to answer them and follow up. We keep records from background check submissions for [PLACEHOLDER: retention period], or longer if a law or agency rule requires it.
How we protect it
Our website uses HTTPS encryption, and our forms never put your information in web addresses. [PLACEHOLDER: how applicant records and mail-in cards are secured in the office] No method of transmission or storage is completely secure, but we work to protect your information.
Children
Our website isn't directed to children under 13, and we don't knowingly collect their information online.
Your choices
You can ask us what information we hold about you, or ask us to correct or delete it, by contacting us below. We may need to keep some records where the law or an agency requires it. To correct a criminal history record itself, see our FCRA disclosures page.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.
Contact us
Email livescan@actbiometrics.com, call 954-300-4181, or write to ACT Biometrics, 8358 W. Oakland Park Blvd, Suite 101, Sunrise, FL 33351.