These terms apply to your use of actbiometrics.com and to services you book with ACT Biometrics ("we" or "us"). By using this website or booking a service, you agree to them.
We're not a government agency
ACT Biometrics is a private company. We capture and submit fingerprints and background check requests. Background check results and decisions come from the Florida Department of Law Enforcement (FDLE), the FBI and the agency that requested your check. We can't influence, speed up or guarantee an agency's decision.
Your responsibilities
- Give us accurate, complete information and a valid, government-issued photo ID
- Bring or send the correct ORI number. If you give us the wrong ORI, your results may go to the wrong agency and you may need to be fingerprinted and pay again.
- Order name checks on another person only with their written consent and a permissible purpose under the Fair Credit Reporting Act. See our FCRA disclosures.
Prices, payment and refunds
Prices on this website include the fees described next to each service and may change without notice. The price that applies is the one in effect when you book or visit.
- No refunds after submission. Fees are not refundable once your fingerprints have been taken and submitted.
- Free retake for poor-quality prints. If your fingerprints are rejected because of poor quality, we'll retake them at no extra charge.
- Wrong or missing information. If you give us wrong information, or refuse to provide information that's required, and your Livescan submission or fingerprint card is rejected as a result, you'll need to pay the applicable fees again to be re-fingerprinted.
- [PLACEHOLDER: refunds for appointments cancelled or missed before fingerprinting]
Appointments
Online appointments are paid in full when you book, through Stripe. Online payments include a card processing fee, shown before you pay. Walk-ins are welcome during business hours, subject to availability.
Processing times
Times we mention, such as 24–72 hours for Florida Livescan, 3–7 business days for FBI checks and 5+ weeks for apostilles, are typical estimates, not guarantees. They depend on FDLE, the FBI, the U.S. Department of State and the requesting agency.
Information on this website
Our guides and FAQs are general information, not legal advice. Requirements change, and the agency requesting your check has the final say. Directory listings for other businesses are supplied by those businesses; we don't endorse or guarantee their services. Equipment information is not an offer to sell; prices and availability are confirmed in a written quote.
Limitation of liability
To the extent the law allows, we aren't liable for indirect or consequential losses, or for delays or decisions by government agencies or third parties. Our total liability for any claim related to a service is limited to the amount you paid us for that service.
Website content
The text, design and graphics on this website belong to ACT Biometrics or are used with permission. Don't copy them for commercial use without our written consent.
Governing law
These terms are governed by the laws of the State of Florida.
Contact us
Email livescan@actbiometrics.com or call 954-300-4181.